State of Missouri, Department of Revenue

Klein Consulting Group was engaged to provide an on-site assessment of the State of Missouri Department of Revenue’s Kofax and Stellent IBPM production environment. This included examining the current hardware configuration, server performance during peak and off-peak periods, image and workflow package volumes during peak and off-peak periods and storage consumption. KCG analyzed the collected data and prepared a written report summarizing the findings including recommendations for improving the system. KCG’s engagement was extended to assist the State of Missouri Department of Revenue’s technical resources in executed the KCG recommendations.

KCG was also engaged to recover images and the associated index values for their existing Production system when the images were lost after a backup and recovery failed to recover all the documents.

“Implementing a content management system is not easy and there were many challenges to overcome at the Largest Home Improvement Retailer in the World. Large integrators questioned whether an implementation this size as desired could even take place at the time. Adam and his team were confident they could deliver and took the challenges head-on. They worked directly with Optika creating a Development Partner relationship that allowed Adam's team to participate in the planning, feature analysis, and testing of the Acorde product. Adam's team took the final product and installed multiple applications resulting in the largest deployment of Optika Acorde in the world.”

Mike Anderson
Griffin, Anderson & Company